novaCX Ltd
At novaCX, we specialise in building and enhancing customer support organisations that deliver exceptional service.
With 15+ years of experience in customer solutions roles, we bring strong expertise in scaling teams, streamlining operations, and preparing support strategies for successful product launches.
novaCX provides specialised Customer Support solutions designed to deliver excellence across industries. While we have a strong focus on Life Sciences & Biotechnology, our expertise seamlessly extends to meet the needs of any sector.
We are dedicated to empowering businesses to elevate their customer experience.
Our mission is to help businesses support their customers successfully by providing tailored solutions that meet their unique needs.
Our core values - customer commitment, integrity, accountability and collaboration - are at the heart of everything we do. Leverage novaCX's expertise to transform your customer experience !
Project-based consultancy services or provision of Fractional Customer Solutions leadership for ongoing support.
- Customer support strategy tailored to company size, type of product(s) offered, current organisation, sales strategy and forecast.
- Customer support operations – creation or improvement of procedures such as case handling and escalations.
- Customer support documentation and programs – service and support plans, certification program for service providers, technical documentation and self-help tools
- Customer support tools assessment – CRM system and AI inclusion.
- Customer Support people - development of training and onboarding programs, including personal development
- Channel partners – selection criteria, define Service Level Agreement (SLAs), processes and training program.
- Service contracts – creation or improvement of service contracts offerings.
- And more....
At novaCX, we are committed to not only meeting but exceeding your customers' expectations, ensuring lasting satisfaction and loyalty.